Privacy Policy

Last updated: January 2025

IAChatPro.tech (“IAChatPro”, “we”, “our”, or “us”) is committed to protecting the privacy and personal information of its users, clients, and visitors. This Privacy Policy explains how we collect, use, store, and protect personal information in compliance with applicable Canadian privacy laws, including PIPEDA and Quebec Law 25, as well as internationally recognized data protection standards.

1. Information We Collect

We may collect the following categories of information:

Contact information (name, email address, phone number)
Business information (company name, role, industry)
Communication data (WhatsApp messages, chat interactions, appointment data)
Technical data (IP address, browser type, device information)
Usage data related to interactions with our AI agents
Documents, images, or voice notes voluntarily submitted through supported channels

We collect only the information necessary to provide our services and improve system performance.

2. How We Use Your Information

We use personal information to:

Deploy and operate AI-powered WhatsApp agents
Respond to inquiries and schedule appointments
Qualify leads and route conversations appropriately
Integrate with CRM, calendar, and internal systems
Monitor performance, analytics, and service quality
Ensure system security and prevent misuse
Comply with legal and regulatory obligations

IAChatPro does not use personal information for unauthorized marketing or resale.

3. Artificial Intelligence & Automation

IAChatPro uses artificial intelligence to automate conversations and workflows.
AI-generated responses are designed to assist, not replace, human decision-making.

Conversations may be analyzed to improve accuracy and performance
Human escalation occurs when predefined thresholds or risks are detected
No fully autonomous decisions with legal or financial impact are made

4. Consent

By using our services or submitting information through our platform, you consent to the collection, use, and disclosure of your information as described in this policy.

Consent may be withdrawn at any time, subject to legal or contractual restrictions.

5. Data Storage & Security

We implement enterprise-grade security measures, including:

Secure cloud infrastructure
Access controls and authentication
Data minimization and retention policies
Encrypted data transmission where applicable

Personal information is retained only as long as necessary to fulfill its purpose or as required by law.

6. Data Sharing & Third Parties

We may share data with trusted third-party providers solely to deliver our services, such as:

Cloud hosting providers
CRM and calendar platforms
Analytics and monitoring services

All third parties are contractually required to protect data in accordance with applicable laws.

We do not sell personal information.

7. International Data Transfers

Some service providers may process data outside Canada.
When this occurs, we ensure appropriate safeguards are in place to protect personal information in compliance with Canadian and Quebec privacy laws.

8. Your Rights (Canada & Quebec)

You have the right to:

Access your personal information
Request correction or deletion
Withdraw consent
Request information about data usage
File a complaint with applicable privacy authorities

Requests can be made by contacting us at the email below.

9. Cookies & Tracking

Our website may use cookies or similar technologies to improve functionality and analyze usage.
You may adjust cookie preferences through your browser settings.

10. Changes to This Policy

We may update this Privacy Policy periodically.
Changes will be posted on this page with an updated revision date.

11. Contact Information

For privacy-related questions or requests, contact:

IAChatPro
📧 Email: privacy@iachatpro.tech
🌐 Website: www.iachatpro.tech

12. Legal Notice

WhatsApp is a registered trademark of Meta Platforms, Inc.
IAChatPro is an independent service provider and is not affiliated with Meta.